I've been in the market for a few bigger-than-normal-ticket items, and experiencing a variety of salespeople and tactics has reminded me not only what drives me crazy about an overaggressive close, but also how much variety there is in the circumstances of each customer. To some extent, salespeople must be prepared for those with any number of budgets, preferences, and requirements. Yet it astounds me how often they ignore these requirements, as if the benefits of the item should trump all else...like whether the customer can actually afford to buy it.

My sister is a great gift-giver. The best I know. She almost never asks me for ideas, she just spends the year quietly collecting things that make her think of me, things she thinks I'll like, and then I open her Christmas gifts having absolutely no idea what to expect. These kinds of gifts are my favorite to open, and they are usually spot on. Which proves what is possible when you truly know someone.

I began my Christmas shopping this weekend. So far I'm spending way too much per gift (as well as spending way too much time in each store), but that's neither here nor there.