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01

Game-changing Books

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We've all read them. Books that literally seem to change the game of the way books are usually written. Or what they're written about. The Hunger Games comes to mind, only because I don't know if I've ever been more unable to put a book down. On a plane (where, granted, it's easy not to put a book down), I stayed in my seat with my nose deep into my gifted hardcover copy as the rest of the passengers deplaned. Just. One. More. Chapter. Kids freaking killing kids. It was disturbing. It was sickening. It was mesmerizing.

The one I've been thinking about this week was a book I read in junior high. I've probably mentioned it on here a time or two, but this book completely rocked my world when I read it. I was a teenager and a lot of things rocked my world--Birkenstocks, The X-Files, Devon Sawa--but this book positively made me pay attention because of its difference. Its felt significant to me, even then. And when I finally got around to watching the movie this past weekend, I couldn't help but feel disappointed. Because I remember how I pictured everything, especially that last scene--how epic is that last scene, the snow, the hill, the what-is-really-happening conjectures--and of course I pictured it as nothing like the movie. Now isn't that always the way?

Yet, I digress. If any of you readers have a book that felt like a game-changer to you when you first read it, please share! If what you want to say is longer than a comment's worth, submit it on the website and I may post some of them!

 

MAY
12

The Call for Customer Service

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I consider myself a reasonable person. I don't lose my temper at the retail counter. I pay a higher price when something is rung up incorrectly (except the NYC toilet paper incident a few months back, which was so humiliating to me that I will likely never speak up again). I've never sent a meal back, even when something was incorrect. I don't chew out the postal workers over how few counters they have open at one time. True that I don't like confrontation, but mostly these things just aren't that big of a deal. While I may have to eat a salad with onion or miss the train I was hoping to catch or pay a little more for cat food, life goes on.

There is one area, however, that gets the better of me almost every time there is a problem, and that's air travel. Granted, for as often as I travel, I've had what I would consider disasters only a handful of times, but this past weekend I experienced a doozy when a particular airline, we'll call them Shrontier, changed my departure time by a whopping 6 hours and didn't communicate it to me, causing me to miss my flight. What shocked me even more than Shrontier's lack of communication was their lack of willingness to own up to their mistake, their lack of willingness do to anything to help me. And most shocking of all, they expected me to buy a replacement ticket! I fine scheme that is, and even as I've tried to report the incident after the fact, Shrontier's stance remains, "It wasn't our fault." Some system on their end shows it was communicated by email (not sufficient, if you ask me) even though there is no such email in my inbox, trash, or junk mail.

I'm just wondering what happened to customer service. What happened to taking care of your customers, to the Nordstrom-like attitude that accommodates customer complaints and makes things right at even the vaguest hint of dissatisfaction? Especially since in this case, there was nothing vague about it. Shrontier was blatantly at fault, and it's disappointing that airlines don't try harder to cultivate loyal customers. So this is me, openly shaming Shrontier. For losing me as a customer, and for failing to do the right thing.

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TaliNayBooks Be sure to wear some flowers in your hair. And bring watermelon. @sdzsafaripark #butterflyjungle #HappyEaster https://t.co/dgL68a5Lxs
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